FAQS

FAQs

1. What is your return policy?

We offer a 7-day return policy for items in their original condition, with tags intact. Simply return the item within 7 days for an exchange or refund. Please note that intimate items like lingerie cannot be returned for hygiene reasons unless they are defective.

2. Do you offer free shipping?

Yes, we provide free shipping on all orders over within the United States.

3. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Standard shipping within the US takes 5-7 business days.

4. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options to ensure your transactions are safe.

5. Do you ship internationally?

Currently, we only ship within the United States.

6. How do I find my size?

Please refer to our detailed Size Guide available on our website. For additional assistance, feel free to contact our support team.

7. What if I receive a defective item?

If you receive a defective or incorrect item, contact us within 24 hours of delivery at support@mdsexy.com. We’ll resolve the issue promptly.

8. Is shopping on your website secure?

Yes, our website is secured with encryption technology to ensure your personal and payment information is safe.

9. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. After this period, we may not be able to make changes.

10. How do I contact customer support?

Our support team is available 24/7. You can reach us via email at support@mdsexy.com or call us at (+1) 301-676-2177.

11. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased directly from our website.

12. Are your products true to size?

Our products are designed to fit true to size. We recommend checking the size guide for the most accurate fit.

13. Do you offer discounts or promotions?

Yes, we frequently run promotions. Sign up for our newsletter to stay updated on sales and exclusive discounts.

14. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

15. What materials are your products made of?

Our lingerie is made of high-quality fabrics such as lace, mesh, and satin. Each product page includes detailed material information.